All booking confirmation, modification and cancellation will be requested to be sent directly to the hotel's reservation department by phone or email at:
Check-in and Check-out:
- Check-in time: after 14:00 on arrival day
- Check-out time: before 12:00 on departure day
- Early check-in or late check-out is subject to hotel availability.
- Check-in after 12:00: no charge (Depending on room availability)
- Check-out before 13:00: no charge (Depending on room availability)
- Customer's request for early check-in or late check-out is subject to the hotel's re-confirmation of room availability.
In case the customer wants to guarantee early check-in, the following surcharge will be applied:
- Check in before 6:00 : 100% room rate on arrival day
- Check-in from 6:00am - 10:00am: 50% room rate on arrival day
- Check-in from 10:00-12:00: 30% of room rate on arrival day
- Check-in after 12.00 : free of charge on arrival day if there is room available at the time of check-in
- Customers can check out late or extend their stay based on room availability, but must notify the Receptionist in advance and the following surcharges applied:
- Late check out before 15:00 : 30% room rate of departure day
- Late check-out before 18:00: 50% room rate of departure day
- Late check out after 18:00 : 100% room rate of departure day
The hotel reserves the right to impose the following cancellations:
All cancellations must be received in writing to the hotel by phone, email, phone or fax.
- Cancel within 3 days before the arrival – The hotel will charge one night's stay for all confirmed rooms.
- Cancel within 1 day before the arrival – The hotel will 100% of the room rate for all confirmed rooms.
- Noshow: Charge 100% of the room stay for all confirmed rooms.
- Children under 6 years old: free extra child bed (crib), served according to the needs of the room guest (maximum 02 children sleeping in the same bed with their parents) and depending on the facilities available at the hotel and free breakfast according to hotel standards.
- Children from 6 to 11 years old will be charged for breakfast (120,000 VND/child) when sharing a bed with parents.
- Children from 12 years old and above: charged as adults, surcharge for extra person or extra bed at the prescribed rate